July 17, 2018, 03:45:40 PM

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Messages - buckhammer

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R51 General Discussion / Re: R51 fired without cartridge fully seated.
« on: February 02, 2018, 08:02:03 AM »
Another Update.  :(
I've called and emailed Remington several times, no information or update.  Their attorney replied to my email on 17 Jan apologizing for the delay and said he would look into it.  Nothing last week so I thought maybe they were busy with Shot Show (I'm throwing them a bone here...).  Today when I called the repair center they said the R51 was at "product services" and they had no information on it, no way to find out, and recommended I call the attorney back for an update.  I called the attorney and left yet another voicemail requesting an update.  Sad what Remington has come to, this is really just about the worst customer service ever from a firearm manufacturer.  They could learn a few lessons about customer service from Ruger.  It's bad enough to have a problem with a gun, worse when its a potential liability for the company, but abysmal when they couldn't care less to even follow-up with the customer or respond to repeated requests for a call-back or email update.  Very frustrated and I bet you a dollar, a new R51 will just show up in the mail with no explanation.  I just want my money back...

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R51 General Discussion / Re: R51 fired without cartridge fully seated.
« on: January 24, 2018, 06:20:28 AM »
Kirk,
Thanks for the info on the winchester.  It is 50 round boxes.  Fortunately that was my last box.  I do shoot other practice 9mm ammo so maybe I'll just steer clear of the Win white box.

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R51 General Discussion / Re: R51 fired without cartridge fully seated.
« on: January 23, 2018, 02:48:55 PM »
Not crap ammo, Winchester white box.  Thousands of rounds of that stuff through several different 9mm pistols without incident. 

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R51 General Discussion / Re: R51 fired without cartridge fully seated.
« on: January 23, 2018, 03:32:45 AM »
Another update, this time with pics.  I finally spoke to someone in the service department on Wednesday, (Jan 17th 2018) and they were unable to assist me stating they couldn't find any status information about my R51.  I was transferred to a "supervisor" and they too were unable to find the status of the R51.  I told the supervisor what had transpired and that I was expecting a refund, not replacement/repair.  The supervisor told me he was emailing Remington's attorney I had been working with to call me with an update.  (I won't reveal the attorney's name as I think that would not help my case.)  As of today, I haven't heard back from the attorney and the pistol is still showing a "Parked" status in their on-line repair system.  Today, I left a voicemail on the attorney's phone requesting an update on the status and refund.  Hopefully I'll hear back.  I've attached pictures.

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R51 General Discussion / Re: R51 fired without cartridge fully seated.
« on: January 17, 2018, 04:53:53 AM »
Well,
An update.  I sent my R51 to Rem repair and they received it 25 Oct.  I gave them a few months to get their story straight and checked the online repair status last week and again today.  Status shows "Parked".  What does that mean? I call the service center number today and the recording says the staff is in training today.  Prior to sending the gun in for repair I spoke to an attorney in their corporate office about the out-of-battery blow-up; I'll get back with him to see if he will inquire.  At his point, I just want my money back.

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R51 General Discussion / R51 fired without cartridge fully seated.
« on: October 10, 2017, 04:35:06 AM »
Hello all.  I recently joined and outside of a post in the new members section this is my first post, I hate that its a controversial one.  I and my wife have shot my new gen 2 R51 on 3 occasions without an issue until yesterday.  Have had maybe 2 boxes through it total.  Yesterday while at the range I shot about 4 or 5 mags of winchester white box 115 gr fmj.  On the last mag the next to the last round went off out of battery or not fully seated.  It blew the last round down through the mag along with the follower, spring, and baseplate onto my little finger which was wrapped  under the grip.  As always (and fortunately) I was wearing gloves, eyes, and ears.  My glove was cut and my pinkie finger is still numb but I'm otherwise not hurt, but pretty shaken up.  I've been shooting for over 20 years (thousands of rounds) and this is the first time I've ever had a catastrophic firearm failure.  I found all the mag parts/pieces except for the spring. I called Remington customer service and told them what happened and am waiting for them to call me back...they will probably want to exchange my R51 for a new one but I'm scared to death of the R51 now.  Last night I examined the firearm and documented it well with pictures and video.  My Borescope revealed the case (still lodged in the chamber) is sitting about 1.5 to 2 mm out from the head of the chamber.  Has anyone had this or something similar happen with the Gen 2 R51?  I knew the gen 1's had some issues with out of battery discharge but I never owned one.  It's too bad, I really liked the way the R51 looked, handled, and shot.

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Introductions section / Hello, r51 new owner
« on: October 10, 2017, 03:54:09 AM »
Hello from Oklahoma.

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