Another Update.
I've called and emailed Remington several times, no information or update. Their attorney replied to my email on 17 Jan apologizing for the delay and said he would look into it. Nothing last week so I thought maybe they were busy with Shot Show (I'm throwing them a bone here...). Today when I called the repair center they said the R51 was at "product services" and they had no information on it, no way to find out, and recommended I call the attorney back for an update. I called the attorney and left yet another voicemail requesting an update. Sad what Remington has come to, this is really just about the worst customer service ever from a firearm manufacturer. They could learn a few lessons about customer service from Ruger. It's bad enough to have a problem with a gun, worse when its a potential liability for the company, but abysmal when they couldn't care less to even follow-up with the customer or respond to repeated requests for a call-back or email update. Very frustrated and I bet you a dollar, a new R51 will just show up in the mail with no explanation. I just want my money back...
I've called and emailed Remington several times, no information or update. Their attorney replied to my email on 17 Jan apologizing for the delay and said he would look into it. Nothing last week so I thought maybe they were busy with Shot Show (I'm throwing them a bone here...). Today when I called the repair center they said the R51 was at "product services" and they had no information on it, no way to find out, and recommended I call the attorney back for an update. I called the attorney and left yet another voicemail requesting an update. Sad what Remington has come to, this is really just about the worst customer service ever from a firearm manufacturer. They could learn a few lessons about customer service from Ruger. It's bad enough to have a problem with a gun, worse when its a potential liability for the company, but abysmal when they couldn't care less to even follow-up with the customer or respond to repeated requests for a call-back or email update. Very frustrated and I bet you a dollar, a new R51 will just show up in the mail with no explanation. I just want my money back...