Getting frustrated

[ComingCurse]

So I just sent this to customer service. Let's see what happens.

As an early adopter of the r51 firearm, I was disturbed to hear about the failure some people were experiencing. I was happy to hear about the replacement program, and foolishly sent in my perfectly working firearm for replacement (it was my edc, and failure is not an option for personal defense). That was one year ago. We (myself and other people on your replacement list) have been patiently waiting for our replacements - some far longer than I. We've been told time and again it will be out in the next out following quarter , or that "there is currently no timeline".  As a community, we are growing increasingly frustrated, and seeing as you've removed ALL mention of the r51 from your website and materials, many of us do not believe we'll ever see a replacement, and your are simply stalling for time.

I'd appreciate this being forwarded to someone in an upper management position so I (we) can get a straight answer about this firearm ever seeing the light of day, rather than the runaround Remington calls customer service.

Thank you for your time, and I hope to hear from someone soon.

[ComingCurse]

Their reply:

We appreciate your patience as we continue our efforts to re-launch the R51. Currently we don't have a timeframe for the re-introduction but our Huntsville R&D center is working to have it back on the market as soon as possible.

[ComingCurse]

My retort (how I kept from cursing, I don't know)

If you actually READ my email, this was EXACTLY the answer I DIDN'T want.
Frustrating is an understatement as a description of your lack of customer service.
These form letters are sickening, and show that your really don't care about past, present, or future customers.

[RED HORSE]

So, I just called Remington.  I have never been treated so rudely by any company, even Comcast, in all my 73 years.  This is absolutely unbelievable.  When I said I was tired of hearing the same answer and wouldn't accept the answer of "sometime in the future" and pressed the issue, they hung up on me.  Hung up on me.

[RED HORSE]

Has anyone tried contacting Freedom Group, the holding company that owns Remington?

[Terrier]

     The quality and dearth of communication is frustrating.  Most of us can understand that if there is fundamental issue in the design or materials it could take some time for a replacement model, even if there were no major re-engineering or design of the pistol or the process of manufacturing it.  Remington would do well to just explain it, send refunds or worthy compensation and continue to develop the R51 or abandon it.
     The new subcompacts are clearly a priority of theirs for promotion, and I expect to see a 9MM version of that before the R51 returns (which may in fact never happen if the new 9MM is a big seller).
     If I had an original R51 I'd hold onto it would at this point.  It will only grow in value and if it fires well, keep it clean and in the box.  You will make money on it eventually.
     C'mon please, Remington is better than this, and if they want to remain a premier American brand,
Joel









\\\\\\\\\\\\\\\\\\\\\\

[lklawson]

Remington would do well to just explain it, send refunds or worthy compensation and continue to develop the R51 or abandon it.

That is EXACTLY what they have done.

For, what?, a year or two now, Remington has been offering either a 100% full refund purchase price (not their price to the distributor, the price that the customer actually paid) or a 1-for-1 replacement swap for the (more expensive) 1911R1.  In the mean time, they have continued to work on the R51, while guaranteeing those who are stubborn enough to wait, those who eschew the full refund or value-added swap, a place first in line for the Gen 2 R51 whenever that may be released.

The only gnashing of teeth right now are by those who are frustrated that Remington doesn't seem to want to advertise to the world what could be argued are trade/industry secrets regarding the development of a gun.

I understand the frustration of not getting the bauble that we want, but look at it from the perspective of a business.

I really do not believe that, at this point, it is anyone's right to demand inside information on the release of a product.

Peace favor your sword,
Kirk

[ComingCurse]

  Yes, Iklawson,  I agree they have offered compensation, though you'd be hard pressed to find that information - or ANY information for that matter - on the website about the r51.
  I believe what my fellow posters mean is that we JUST WANT AN ANSWER. Not inside info, just a "yes, we are producing it and it will be out xxx", or "no, we've stopped production. Pick your compensation."
  I've PERSONALLY been getting the runaround for a year and a half with the promise of next quarter almost every time I asked. It is frustrating and insulting to be lied to and led on with no end in sight.
  That said, it is with a heavy heart that I inform you all that I finally gave up and took the r1 deal. When it arrives at my ffl, I will sell it to him and buy another easily concealable firearm - probably the ruger lc9s pro.
I wish you all luck, and will stay on the boards to hopefully hear good news. If the r51 gen 2 ever sees the light of day I'll buy it, but I'm no longer going to hold my breath.

[lklawson]

  Yes, Iklawson,  I agree they have offered compensation, though you'd be hard pressed to find that information - or ANY information for that matter - on the website about the r51.

I found out when I called.  Quick and easy.  I was on hold for a few minutes.

I believe what my fellow posters mean is that we JUST WANT AN ANSWER. Not inside info, just a "yes, we are producing it and it will be out xxx", or "no, we've stopped production. Pick your compensation."

No one is entitled to answers which include Corporate Secrets such as Product Development Timetables.

I understand wanting the information.  I want that information too.  But no one here is entitled to that information.

That said, it is with a heavy heart that I inform you all that I finally gave up and took the r1 deal. When it arrives at my ffl, I will sell it to him and buy another easily concealable firearm - probably the ruger lc9s pro.

Which is probably the best course for you.

[RED HORSE]

  Yes, Iklawson,  I agree they have offered compensation, though you'd be hard pressed to find that information - or ANY information for that matter - on the website about the r51.

I found out when I called.  Quick and easy.  I was on hold for a few minutes.

I believe what my fellow posters mean is that we JUST WANT AN ANSWER. Not inside info, just a "yes, we are producing it and it will be out xxx", or "no, we've stopped production. Pick your compensation."

No one is entitled to answers which include Corporate Secrets such as Product Development Timetables.

I understand wanting the information.  I want that information too.  But no one here is entitled to that information.

That said, it is with a heavy heart that I inform you all that I finally gave up and took the r1 deal. When it arrives at my ffl, I will sell it to him and buy another easily concealable firearm - probably the ruger lc9s pro.

Which is probably the best course for you.

Further evidence that you don't know what you are talking about.  The Remington 10K dated 31 Dec 015 makes no mention of the R51.  That in itself is highly questionable as publicly traded companies, regulated by the SEC are required by law to disclose potential liability issues.  Since the 10K makes no mention of the R51 problem Remington is already on thin ice.

[lklawson]

  Yes, Iklawson,  I agree they have offered compensation, though you'd be hard pressed to find that information - or ANY information for that matter - on the website about the r51.

I found out when I called.  Quick and easy.  I was on hold for a few minutes.

I believe what my fellow posters mean is that we JUST WANT AN ANSWER. Not inside info, just a "yes, we are producing it and it will be out xxx", or "no, we've stopped production. Pick your compensation."

No one is entitled to answers which include Corporate Secrets such as Product Development Timetables.

I understand wanting the information.  I want that information too.  But no one here is entitled to that information.

That said, it is with a heavy heart that I inform you all that I finally gave up and took the r1 deal. When it arrives at my ffl, I will sell it to him and buy another easily concealable firearm - probably the ruger lc9s pro.

Which is probably the best course for you.

Further evidence that you don't know what you are talking about.  The Remington 10K dated 31 Dec 015 makes no mention of the R51.  That in itself is highly questionable as publicly traded companies, regulated by the SEC are required by law to disclose potential liability issues.  Since the 10K makes no mention of the R51 problem Remington is already on thin ice.

Actually, it means pretty much nothing and it CERTAINLY doesn't mean that you are entitled to corporate secrets about product development.

Again, you threatened elsewhere to sue Remington.  Please sue.  I would find it amusing.

[Ray R]

I just got a reply from Remington about the release date for the R51. Here it is"

Service Ticket Response

Image Blocked

<?xml version="1.0" encoding="utf-16"?>
Good morning , the r51 is not out yet, with no exact date of production as they are still in testing. Shouldn't be much longer ,Thank you.



Thank you and best regards,
Remington Customer Services