No Progress

RED HORSE · April 05, 2016, 08:03:09 PM

I contacted Remington customer service around the first of the year and was told my return email the new R51's were scheduled for release during the 2nd or 3rd quarter of this year. Since we are now in the 2nd quarter I contacted them yesterday to get an update. Alas, the news was not good.

Remington has now stopped promising "2nd or 3rd" quarter release and are now back to "We appreciate your patience as we continue our efforts to re-launch the R51. Currently we don't have a timeframe for the reinduction but our Huntsville R&D Center is working to have this back on the market as soon as possible."

A step backwards. I now seriously doubt I'll ever see a replacement R51 for the one I sent in.

ComingCurse · April 08, 2016, 07:25:20 AM

My disgust and frustration for this company and their business practices grows daily. If they're not going to replace the r51, they should just say so. I'd love for them to send me back my original firearm (which was working perfectly after several hundred rounds), but I'm sure they'd say it's already been destroyed. I feel duped and misled, and will probably never buy another Remington firearm after what I feel is their blatant and constant disregard for their customers.

RED HORSE · April 08, 2016, 03:32:25 PM

Exactly how I feel. This is simply beyond belief. Any company that treats us customers in such a manner will never, never, receive any business from me in the future.

lklawson · April 11, 2016, 01:42:47 PM

Quote from: RED HORSE on April 05, 2016, 08:03:09 PM
I contacted Remington customer service around the first of the year and was told my return email the new R51's were scheduled for release during the 2nd or 3rd quarter of this year. Since we are now in the 2nd quarter I contacted them yesterday to get an update. Alas, the news was not good.

Remington has now stopped promising "2nd or 3rd" quarter release and are now back to "We appreciate your patience as we continue our efforts to re-launch the R51. Currently we don't have a timeframe for the reinduction but our Huntsville R&D Center is working to have this back on the market as soon as possible."

A step backwards. I now seriously doubt I'll ever see a replacement R51 for the one I sent in.

Then ask them to send you a 100% Full Refund of YOUR purchase price or one of the 1911R1's which, though having a significantly higher MSRP, they've agreed to trade out to you, then shake the dust off of your feet and be done.

I've had a 1911 in hand now for over a year. Its MSRP is a few hundred dollars more than the R51, a all-steel gun, classic and often considered a "must have," and is boringly reliable.

Getting the R1 out of Remington was exactly the same thing as them saying, "We're really sorry about your frustration. Here's your full purchase price back and $200-$400 as an apology." I don't know why some folks are so stubborn. A $200-$400 apology goes a long way in my book.

Peace favor your sword,
Kirk

lklawson · April 11, 2016, 01:47:24 PM

Quote from: RED HORSE on April 08, 2016, 03:32:25 PM
Exactly how I feel. This is simply beyond belief. Any company that treats us customers in such a manner will never, never, receive any business from me in the future.

Yeah, they're treating their customers so badly. The R51 MSRP was $389. The MSRP for the 1911R1 is $774.

That free $385 upgrade sure is mistreating us.

Peace favor your sword,
Kirk

ComingCurse · April 11, 2016, 04:07:08 PM

Kirk,I believe you're missing the point. People are upset about being CONTINUALLY lied to. Yes, the 1911 is a good deal - and I just took it - after BEING LIED TO for a year an a half, and it still stings.

Honestly, I'd rather have gotten my original, perfectly working r51 back, though I know that isn't an option.

Offering a good deal - especially when you fucked up - IS good business, however letting to customers (that's what I'm calling it at this point) is bad business, and I doubt the sting of this will leave many that have waited happy in the end.

RED HORSE · April 11, 2016, 08:41:23 PM

Quote from: lklawson on April 11, 2016, 01:42:47 PM
Quote from: RED HORSE on April 05, 2016, 08:03:09 PM
I contacted Remington customer service around the first of the year and was told my return email the new R51's were scheduled for release during the 2nd or 3rd quarter of this year. Since we are now in the 2nd quarter I contacted them yesterday to get an update. Alas, the news was not good.

Remington has now stopped promising "2nd or 3rd" quarter release and are now back to "We appreciate your patience as we continue our efforts to re-launch the R51. Currently we don't have a timeframe for the reinduction but our Huntsville R&D Center is working to have this back on the market as soon as possible."

A step backwards. I now seriously doubt I'll ever see a replacement R51 for the one I sent in.
Then ask them to send you a 100% Full Refund of YOUR purchase price or one of the 1911R1's which, though having a significantly higher MSRP, they've agreed to trade out to you, then shake the dust off of your feet and be done.

I've had a 1911 in hand now for over a year. Its MSRP is a few hundred dollars more than the R51, a all-steel gun, classic and often considered a "must have," and is boringly reliable.

Getting the R1 out of Remington was exactly the same thing as them saying, "We're really sorry about your frustration. Here's your full purchase price back and $200-$400 as an apology." I don't know why some folks are so stubborn. A $200-$400 apology goes a long way in my book.

Peace favor your sword,
Kirk

You miss the point. I already have an R1 and I don't want another. I want what I was promised and if they won't admit they can't provide that then I won't accept something to help them make their problem go away. If they would send me a check for an amount necessary to purchase a Sig 938 I would take that. Other than than, I want my R51. If they can't make an R51 then at least have the balls to tell the public they can't.

lklawson · April 12, 2016, 08:54:09 AM

Quote from: ComingCurse on April 11, 2016, 04:07:08 PM
Kirk,I believe you're missing the point. People are upset about being CONTINUALLY lied to. Yes, the 1911 is a good deal - and I just took it - after BEING LIED TO for a year an a half, and it still stings.

Honestly, I'd rather have gotten my original, perfectly working r51 back, though I know that isn't an option.

Offering a good deal - especially when you fucked up - IS good business, however letting to customers (that's what I'm calling it at this point) is bad business, and I doubt the sting of this will leave many that have waited happy in the end.

Being lied to? You mean hearing rumors and gossip from random people who may or may not have been inside Remington?

lklawson · April 12, 2016, 08:55:15 AM

Quote from: RED HORSE on April 11, 2016, 08:41:23 PM
Quote from: lklawson on April 11, 2016, 01:42:47 PM
Quote from: RED HORSE on April 05, 2016, 08:03:09 PM
I contacted Remington customer service around the first of the year and was told my return email the new R51's were scheduled for release during the 2nd or 3rd quarter of this year. Since we are now in the 2nd quarter I contacted them yesterday to get an update. Alas, the news was not good.

Remington has now stopped promising "2nd or 3rd" quarter release and are now back to "We appreciate your patience as we continue our efforts to re-launch the R51. Currently we don't have a timeframe for the reinduction but our Huntsville R&D Center is working to have this back on the market as soon as possible."

A step backwards. I now seriously doubt I'll ever see a replacement R51 for the one I sent in.
Then ask them to send you a 100% Full Refund of YOUR purchase price or one of the 1911R1's which, though having a significantly higher MSRP, they've agreed to trade out to you, then shake the dust off of your feet and be done.

I've had a 1911 in hand now for over a year. Its MSRP is a few hundred dollars more than the R51, a all-steel gun, classic and often considered a "must have," and is boringly reliable.

Getting the R1 out of Remington was exactly the same thing as them saying, "We're really sorry about your frustration. Here's your full purchase price back and $200-$400 as an apology." I don't know why some folks are so stubborn. A $200-$400 apology goes a long way in my book.

Peace favor your sword,
Kirk

You miss the point. I already have an R1 and I don't want another. I want what I was promised and if they won't admit they can't provide that then I won't accept something to help them make their problem go away. If they would send me a check for an amount necessary to purchase a Sig 938 I would take that. Other than than, I want my R51. If they can't make an R51 then at least have the balls to tell the public they can't.

The get the 100% Full Refund.

Or get the R1, sell it NIB unfired, and make a profit at Remington's expense.

ComingCurse · April 16, 2016, 12:20:59 AM

Kirk, I MOST CERTAINLY mean lied to. I didn't get my info anywhere BUT Remington. I had called or emailed several times - usually every few months - and was either told xx quarter of the current year, or that there is no time line, but they are still being produced. Matter of fact, I was told by the Remington rep that the second gen would be out by that September when I called to send mine in almost 2 years ago.

You said you received your r1 as compensation already - over a year ago, so I'm curious why you're new on these boards. It seems like you're trolling. Obviously you're as welcome as a anyone here, but you just seem to be shitting on people and telling them how wrong they are. These people just want straight answers and their promised replacement firearm.

RED HORSE · April 16, 2016, 10:57:10 AM

Quote from: ComingCurse on April 16, 2016, 12:20:59 AM
Kirk, I MOST CERTAINLY mean lied to. I didn't get my info anywhere BUT Remington. I had called or emailed several times - usually every few months - and was either told xx quarter of the current year, or that there is no time line, but they are still being produced. Matter of fact, I was told by the Remington rep that the second gen would be out by that September when I called to send mine in almost 2 years ago.

You said you received your r1 as compensation already - over a year ago, so I'm curious why you're new on these boards. It seems like you're trolling. Obviously you're as welcome as a anyone here, but you just seem to be shitting on people and telling them how wrong they are. These people just want straight answers and their promised replacement firearm.

I still think he is a shill for Remington.

moona11 · April 20, 2016, 03:55:54 PM

I've know Kirk for years. He is not a shill for Remington. He is a well known Mod on several Forums. If you don't like what he says you can ignore him with out the name calling.

lklawson · April 21, 2016, 10:04:48 AM

Quote from: ComingCurse on April 16, 2016, 12:20:59 AMYou said you received your r1 as compensation already - over a year ago, so I'm curious why you're new on these boards.

Because I intend to buy the Gen 2 when it comes out. I liked the way the Gen 1 felt and shot.

QuoteIt seems like you're trolling.

Then you don't know what the term means.

QuoteObviously you're as welcome as a anyone here, but you just seem to be shitting on people and telling them how wrong they are.

Only when they're actually wrong. And anyone claiming they have a right to their demands about for information on this subject from Remington is, honestly, just wrong.

QuoteThese people just want straight answers and their promised replacement firearm.

I know what they want. I want that to. But that doesn't mean that anyone is ENTITLED to it as you seem to be arguing. They're not.

lklawson · April 21, 2016, 10:10:46 AM

Quote from: RED HORSE on April 16, 2016, 10:57:10 AMI still think he is a shill for Remington.

That's because you're getting all emotional and pissy about it. You're demanding something you have no legal right to demand and stamping your feet when you don't get your way. You WANT to believe that I'm a "shill" because I'm telling you something you don't want to hear; that you can't always get your way. Sorry, but that's not real life.

I know you want "straight answers" but you're not entitled to them. And whining and crying that you're not getting them won't change that, nor will throwing tantrums and tossing accusations "shill" or "troll" of someone points out that uncomfortable and unsatisfying truth to you.

One and a half years ago, I told Remington straight out that they were being stupid by playing it close to the vest and not being totally transparent to their customers. I wrote a letter, I told their techs, and I told Certified Remington Armorers this. I told them that they were developing a public relations FAIL by doing so. But I have no delusions that Remington is somehow legally required to do so.

Do I want "straight answers" and total transparency? Yes. Do I get everything I want? No.

Neither do you.

RED HORSE · April 21, 2016, 08:34:40 PM

Quote from: lklawson on April 21, 2016, 10:10:46 AM
Quote from: RED HORSE on April 16, 2016, 10:57:10 AMI still think he is a shill for Remington.
That's because you're getting all emotional and pissy about it. You're demanding something you have no legal right to demand and stamping your feet when you don't get your way. You WANT to believe that I'm a "shill" because I'm telling you something you don't want to hear; that you can't always get your way. Sorry, but that's not real life.

I know you want "straight answers" but you're not entitled to them. And whining and crying that you're not getting them won't change that, nor will throwing tantrums and tossing accusations "shill" or "troll" of someone points out that uncomfortable and unsatisfying truth to you.

One and a half years ago, I told Remington straight out that they were being stupid by playing it close to the vest and not being totally transparent to their customers. I wrote a letter, I told their techs, and I told Certified Remington Armorers this. I told them that they were developing a public relations FAIL by doing so. But I have no delusions that Remington is somehow legally required to do so.

Do I want "straight answers" and total transparency? Yes. Do I get everything I want? No.

Neither do you.

I don't need a law degree to know that I do have a legal right to be made whole when I returned a defective product with the promise the product would be replaced by a safe product. I was even repeatedly given the time frame when this would take place..

And I'm sure much to your disappointment, at 73 years of age, there are many times I haven't gotten my way. However, I have always received what I was legally entitled too and I will this time also. Promise.