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Remington customer service.

Started by A pause for the COZ, January 24, 2017, 02:00:07 PM

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A pause for the COZ

Arrrrrrg I hate to bring this up.  Butt

Thats right my R51.
The slide stop return spring. Mine popped out and got lost while I was trying to get it sprung out enough to allow me to re inert the slide stop with out it getting stuck on top of the spring instead of under the spring.

I have called Remington parts support. I have to tell you they have been fantastic. Every time they have been nice and supportive.

I have sent images of the part I want and also images of the part they sent.

The last time this was the return email:
  I put in the notes to look in the bend and check for the correct part
and notes the last two orders have sent what looks like the disconnector
instead of the slide stop return spring. You new order number is 2051993

Guess what I got today? This is the third attempt BTW.



arrrrrggggg,
Obviously they have the wrong part in the bin and the parts grabber is too dumb to look.
Maybe I need to run down to the ware house with my Red Forman BUTT kicking boots.
This started in November.
The next step if I cant get the correct part is to send the gun in and let them fix it.

1911SHOOTER

Quote from: A pause for the COZ on January 24, 2017, 02:00:07 PM
Arrrrrrg I hate to bring this up.  Butt

Thats right my R51.
The slide stop return spring. Mine popped out and got lost while I was trying to get it sprung out enough to allow me to re inert the slide stop with out it getting stuck on top of the spring instead of under the spring.

I have called Remington parts support. I have to tell you they have been fantastic. Every time they have been nice and supportive.

I have sent images of the part I want and also images of the part they sent.

The last time this was the return email:
  I put in the notes to look in the bend and check for the correct part
and notes the last two orders have sent what looks like the disconnector
instead of the slide stop return spring. You new order number is 2051993

Guess what I got today? This is the third attempt BTW.



arrrrrggggg,
Obviously they have the wrong part in the bin and the parts grabber is too dumb to look.
Maybe I need to run down to the ware house with my Red Forman BUTT kicking boots.
This started in November.
The next step if I cant get the correct part is to send the gun in and let them fix it.


     Why did you remove the spring.  This is the first time on this blog that I have heard of anybody removing the spring.  Unless I am misunderstanding,
Replacing the slide stop on this pistol is just like on the 1911. 
I would send the gun back to Big Green and let them check it out. You cannot shoot it anyway.
Blackie
So many guns, so little time!

Texas-Mark

Quote from: 1911SHOOTER on January 24, 2017, 05:27:13 PM

     Why did you remove the spring.  This is the first time on this blog that I have heard of anybody removing the spring.  Unless I am misunderstanding,

He said he was trying to bend it up a bit so the slide stop would go under it, and in the process it popped out and got lost.

1911SHOOTER

Quote from: Texas-Mark on January 24, 2017, 09:18:25 PM
Quote from: 1911SHOOTER on January 24, 2017, 05:27:13 PM

     Why did you remove the spring.  This is the first time on this blog that I have heard of anybody removing the spring.  Unless I am misunderstanding,

He said he was trying to bend it up a bit so the slide stop would go under it, and in the process it popped out and got lost.

Tex,
     I have never heard of anybody having a problem with the slide stop spring on the Gen II R51s. That is why I asked. 
The slide stop on the R51  pops in just like the slide stop on any 1911.  Is this a new issue with the R51? 
Blackie 
So many guns, so little time!

lincen

I had the 1st gen R51 and now own a nicely functioning 2nd gen. Though it is harder to get it wrong on the newer one I did get it on top of the spring one time. I've found that I have to be very intentional about the location of the slide stop before pressing it in.

Texas-Mark

Quote from: 1911SHOOTER on January 24, 2017, 09:58:07 PM
Tex,
     I have never heard of anybody having a problem with the slide stop spring on the Gen II R51s. That is why I asked. 
The slide stop on the R51  pops in just like the slide stop on any 1911.  Is this a new issue with the R51? 
Blackie

The problem is that you must get the slide stop "leg" under the spring or it won't work right. Getting it under the spring can be tricky and it's not all that difficult to accidentally get it on top of the spring (which then makes the stop very hard to remove). And it will also bend the spring down even more. So I can see why someone might try to bend the spring up a littler to make it easier to get the tab under it.

valvestem

#6
If the spring is in the wrong position, it will lock the slide back every single time.  This is a documented issue.  The spring popping out is a new one, it must not be held in very well. :)

A pause for the COZ

#7
Quote from: Texas-Mark on January 25, 2017, 08:55:25 AM
Quote from: 1911SHOOTER on January 24, 2017, 09:58:07 PM
Tex,
     I have never heard of anybody having a problem with the slide stop spring on the Gen II R51s. That is why I asked. 
The slide stop on the R51  pops in just like the slide stop on any 1911.  Is this a new issue with the R51? 
Blackie

The problem is that you must get the slide stop "leg" under the spring or it won't work right. Getting it under the spring can be tricky and it's not all that difficult to accidentally get it on top of the spring (which then makes the stop very hard to remove). And it will also bend the spring down even more. So I can see why someone might try to bend the spring up a littler to make it easier to get the tab under it.

This is exactly what happened. After cleaning the gun, the next time I went to shoot it every round would lock the slide back.
Figured out what the problem was and after about an hour of trying to get the slide lock installed properly to no avail.
I took a small needle nose pliers and tried to bend the loop that rides on top of the slide lock up just a bit.
BING!!! Out it popped never to be seen by human eyes again.

Oh I did hear back from Remington yesterday. The support guy stated he is forwarding the details to the manager of the shipping dept in hopes he can get this solved.
They are trying, stuff happens. It will get fixed.

I remember when I worked for the phone company. We fixed this guys phone 10 times. Each time we found nothing wrong and would change out a wire or device in hopes the offending entity would be replaced. Come to find out the support tech was just putting in the number he was calling from.
We fix the one we are told to fix. The 2nd time I went there, I figured it out. The offending line was in his sons name so did not even show up on the records. People never home at work when we show up.
Lucky the nosy neighbor was home and came out to ask why we could not fix the phone... I explained what we had done and cant find a problem.
She just said you guys must be a bunch of idiots. his Son has not been able to use his phone for months.
Blink.... ( light bulb).. Do you know his phone number????
Was not a easy fix though. There was a 11 pair aerial phone cable feeding 12 customers. Did not take me too long to find out who did the last installation on that road. I asked him in a not to polite tone. How he was able to complete that install with no spare pairs available??? But I digress..

A pause for the COZ

Update:
Resolved!!

They finally got the correct part out to me. Got it put in and insured the proper placement.
Took all of ten minutes.
Took it out and ran a couple mags through it.
100%





1911SHOOTER

Coz,
     Glad you got your spring.  Now you can shoot to your hearts content.
God I love this little gun.
Blackie
So many guns, so little time!